- Movement comes with a 1 year guarantee, which includes parts and labour. (This means if in the unlikely event the clock develops a problem we will collect it at our expense for repair or replacement providing the fault can not be rectified over the phone). This warranty covers manufactured defects but does not include wear and tear, misuse and/or abuse. If we cannot repair your item we will replace it with an item of equal or greater specification. Locks/Hinges come with a 1 year guarantee. In the case of a defect we will supply you with replacement parts. In order to process your warranty claim we will require a copy of your invoice which will act as your proof of purchase.
- You must keep the packaging for 1 week after assembly, in the event that you need to return it. Failure to comply will result in additional charges passed on to you.
- You have a right to cancel your order for any item purchased on a fixed priced sale for a full refund within seven days of receipt. However, the item/s must be returned in an unused condition and re-packed in the manner in which it was supplied. The cost of repairing any damage due to incorrect re-packaging will be deducted from the refund. You will be responsible for the shipping costs both to and from your address. To cancel your order you must advise us by email or in writing.
- By placing a bid or purchasing via a 'Buy It Now' auction you a entering into a legally binding contract. If for any reason you fail to complete your eBay order by not making full payment we reserve the right to fully recover our eBay costs.
- If you have received a faulty or incorrect item, you must notify us within 24hrs of receipt. We will then arrange to collect and replace the item within the usual timescales as indicated in our terms of delivery.
- All items must be returned securely fastened in their original packaging. Our couriers will not collect unpackaged items.